Return Conditions

The satisfaction of our valued customers is among the primary goals of our company. In this regard, we are committed to providing an easy, fast, and reliable return process in case of any dissatisfaction or issues related to the products you have purchased. Below, you can find detailed information about our return conditions and processes. This information aims to make your shopping experience as transparent and smooth as possible.

Return Rights and Legal Basis

Within the framework of legal regulations aimed at protecting consumers, you have the right to return the products you purchased without providing any reason within 14 days after we have received them. This period starts from the date the product is delivered to you. However, by law, returns are not accepted for certain products if they have been opened or used by the consumer. For your return transactions, the product must be delivered with its original packaging, invoice, and all accessories.

Products That Can and Cannot Be Returned

The return conditions may vary for each product category. Below are the key points that our customers should pay attention to:

• Products That Can Be Returned: Non-personal use products, defective or damaged products, incorrectly sent products, packaged products that meet resale conditions.
• Products That Cannot Be Returned: For hygienic reasons, opened in-ear headphones, cosmetic products, opened and used food products, products made to special order.

If you have any doubts about the condition of the products, you can contact our customer service team to obtain accurate information.

Return Process and Application Methods

To initiate the return process, the invoice and original packaging of the product you purchased must be prepared completely. Return applications can be made through the following channels:

• Online Return Form: You can quickly submit your request by filling out the "Return Request" form available on our website.
• Customer Service: You can get support about the return process from our customer representatives via phone or email.
• Our Physical Stores: You can return the products by bringing them along with the invoice to the nearest store.

After your application is received, the product will be evaluated for the return process to begin. Return requests are generally concluded within 3 business days.

Refund and Credit Transactions

After the physical and technical checks of the returned products are completed, if the product meets the return conditions, the refund process will be initiated. The steps followed for the refund are as follows:

• The returned product must be received in its original condition and complete with all accessories.
• No damage, signs of use, or harm should be detected on the product.
• The invoice and return request form must be verified in the system.

After the returned product is accepted, the refund is generally processed within 7 business days. Depending on your payment method, the refund can be made to your credit card, bank account, or other payment methods. There may be variations in processing times for bank transactions such as wire transfers and EFT due to bank processing times.

Exchange Policy

In cases where you do not like our products or wish to choose a different product, you can request an exchange along with the return process. Exchange transactions are applied limited to available products, depending on stock status. For your exchange request, you must first contact customer service and obtain information about suitable alternative products.

During the exchange process, the products must be in their original packaging and unused. The shipment of the new product, return, and if applicable, the price difference transactions are completed simultaneously.

Important Points to Consider

To avoid any disruptions in the return process and to prevent loss of rights, the following important rules must be observed:

• Please create your return request within 14 days from the date of product delivery.
• Be careful when opening the product's packaging; ensure that no damage or defect occurs to your product.
• Make sure that the invoice, warranty certificate, and all accessories of the product are complete during the return.
• There may be additional conditions regarding the return and exchange of products purchased at a discount or on promotion; please read the campaign conditions in advance.

Frequently Asked Questions About Return Conditions

To clarify the most frequently asked questions by our customers, the following FAQ section has been prepared:

• Can I return a product if it has been opened? For hygiene and health reasons, the return of opened and used products is not accepted for certain items. Details are specified on the product page.
• Who covers the return shipping cost? In cases of return due to personal dissatisfaction, the shipping cost is the responsibility of the customer. However, if the product is defective or incorrectly sent, the shipping cost is covered by our company.
• How long does it take for a refund to be processed? The refund is generally made within 7 business days after the product reaches us and the necessary checks are completed.
• I want to change the product I purchased, how can I do that? It is recommended to contact customer service to learn about stock status and choose a suitable product for your return and exchange requests.

Conclusion and Contact

Our return conditions policy, developed with a focus on customer satisfaction, aims to provide security and convenience in your shopping experience. In case of any issues or questions, our expert customer service team is always ready to assist you.

If you would like to get detailed information about the return process or request assistance, please contact us through the following communication channels:

• Phone: 0 535 604 43 87
• Email: info@earthex.com.tr
• Online Live Support: 24/7 access via our website

For safe and hassle-free shopping, we recommend that you carefully review the Return Conditions and thank you for choosing us.